Leave behind the phone passed from hand to hand. Your team handles the same WhatsApp from a shared inbox, with roles, assignment and full history in view.
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Your team handles the same WhatsApp without stepping on each other.
Owner, Admin, Coordinator, Agent: each sees and does what they should.
Full history per contact and conversation. Nothing gets lost.
Conversations are separated by contact and by number. Assign chats, mark read/unread and your team works in sync. If a customer writes to two numbers, each conversation stays independent and clear.
As a business grows, WhatsApp becomes a bottleneck: one person with the phone, lost messages, waiting customers and no one knows who answered what. WAG’s shared inbox turns that chaos into an organized system where your whole team works together.
Not everyone does the same. That’s why WAG has five roles — Owner, Admin, Coordinator, Agent and Viewer — with granular permissions. Each person sees exactly what they need.
Conversations can be assigned so it’s clear who owns each customer. Add read/unread states and per-number filters, and your team stops duplicating replies or leaving messages unanswered.
Every conversation with each contact is logged, no matter who handled it. If a customer returns, anyone on the team picks up with full context. And since conversations are separated per number, the same contact can have independent chats across your different WhatsApp numbers.
Combine it with: